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Прошло 11 дней после оплаты, когда я получу доступ к шаблону?

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Купил шаблон, оплатил через ROBOKASSA


Выдало сообщение:

Внимание: ваш заказ ожидает одобрения
После одобрения вы получите подтверждение на вашу почту


Прошло уже 11 суток после оплаты, но доступ к шаблону я так и не получил, писал в сапорт никто не ответил... Подскажите как решить вопрос с доступом к шаблону который я оплатил?

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