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Вопрос по отправке письма

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Добрый вечер. Решил создать ящик на хосте. Создал. Попытался настроить не получилось. Написал в поддержку они долго мучились и у них тоже не получилось. Сказали проблема в движке ,что до их сервера не доходит. Как решить эту проблему?

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для начала хотя бы версию сказать. потом прочекать настройки почты, потом лог ошибок.

А потом уже думать

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