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Не создается

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Проблема такая: когда человек клацает по товару в корзину - бывают случаи что товар не попадает в корзину либо когда он оформляет заказ, а он не показывается в админке. (даже в потеряных заказах). Человек посоветовал посмотреть логи, где их смотреть? Либо подскажите пожалуйста в чем еще может быть дело?

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