User Feedback
Ticket System is a full-featured customer support (HelpDesk) solution directly inside the OpenCart customer account and admin panel. The module allows customers to create tickets, communicate with the administrator in a chat format, and manage the status of their requests.
Main Features
For customers (Front-end)
- My Tickets page in the customer account
- Create a new ticket: subject, priority, first message
- View conversation history in chat format
- Send messages without page reload (AJAX)
- Auto refresh every 15 seconds
- Ability to change ticket priority and status (Open / Completed)
- Automatic status change after customer reply → Waiting for admin response
- Access protection: guests are redirected to login page, customers cannot access чужие tickets
For administrators (Back-end)
- Dedicated ticket management page in admin panel
- All tickets list with filters, sorting and pagination
- Filtering by customer, status and priority
- Chat-style conversation view
- Reply to customers without page reload (AJAX)
- Change ticket status and priority
- Visual separation of customer and admin messages
- Automatic message refresh
Modern Chat Interface
- Messenger-style message design (Telegram style)
- Fixed message input field
- Auto scroll to latest message
Compatibility
- OpenCart 3.x
Theme Compatibility
The extension is compatible with the default OpenCart theme. Adaptation may be required for third-party themes (paid service).
Installation
- Install the module via OpenCart admin panel
- Refresh modifications
- Grant access permissions to administrator groups
- Go to “Tickets & Requests” → “Settings” and configure the module
DEMO
- Admin Page
- login/password: demo/demodemo
- Store Page
- login/password: [email protected]/demodemo
License
The license is valid for one domain and its subdomain.
Характеристики
License typeНа один домен + його піддомен
Activation methodБез активації
Ioncube LoaderНі
В продажеДа
OpenCart3.0
ocStore3.0
Get request to server of developerНі
If the developer server is unavailableДополнение работает
СкидкаYes
Template compatibledefault
AdaptationПлатна
LocalisationУкраїнська, Англійська, Російська
Версія1.1
File Size42.49 kB
Submitted02/08/2026
Updated11/03/2026
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