A ticket can be closed in several cases:
- the issue has been resolved;
- the user has not responded to a support request for more than 14 calendar days.
You can reopen the ticket, if necessary, by replying to it via e-mail.
FAQ:
Why are you closing my tickets?
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Gereneral questions
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Purchasing extensions
- I lost the template files, can I get them again?
- I paid for the template and installation. When will the template be installed?
- Where can I find tutorials on working with templates?
- Is add-on support free, or will I have to pay for help?
- How can I update a template to a new version?
- Can I test the template before purchasing?
- Do you have a refund/return policy?
- When and how will I receive the template/add-on?
- Are there any additional costs besides the cost of the template?
- Do you provide updates for your templates/add-ons?
- I have already purchased many of your templates/add-ons. Can I get a discount on my next purchase?
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For developer
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Account
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Technical support
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Financial department
